BPO agents commit fraud through legitimate actions. That's why your existing tools miss it. PixieBlocks sees the exact path agents take — at the DOM level — so nothing stays hidden.
PixieBlocks captures agent activity at the DOM level — the only way to see fraud that hides inside legitimate workflows.
Agents use credentials they already have. Nothing triggers an access alert. The session looks completely legitimate.
Every action looks like normal work. Endpoint monitoring tools see a compliant session from an authorized user.
The fraud hides in sequences, timing, and patterns — not individual actions. Traditional tools don't see the pattern.
Each of these looks like normal work. That's the point.
An agent issues a standard goodwill points credit after a customer complaint — but credits their own account, not the caller's. The transaction log shows a legitimate service recovery action. The authorization was real. The workflow was followed correctly.
Agents authorized to offer retention discounts apply deep promotional codes to accounts of friends who never threatened to cancel. The promotion was real, the code was valid, the agent was authorized. The audit trail is clean.
After a difficult call, an agent changes the customer's email address to their own before the CSAT survey dispatches. The customer never receives the survey. The agent's score stays clean. The system did exactly what it was designed to do.
We'll show you exactly which fraud patterns are active in your BPO environment — and what they're costing you.